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Q 1.When was Future chemical incorporated?
A 2011, Shandong, China
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Q 2.What are some Current Accreditations and Certifications?
A ISO9001; HALA; Dangerous Chemicals Business License
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Q 3.List all countries to which you currently supply product :
A Europe, America, Middle East, Asia.
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Q 4.How do you handle an unhappy customer?
A First, we put ourselves in their shoes and listen to what has transpired. Second, we attempt to figure out and rectify how the problem occurred. Third, we will do our best to resolve the problem, and assure them that this issue will not be repeated. Finally, the customer will always be treated with dignity and respect, provided an apology, and a thank you for their business.
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Q 5.Does your company guarantee the quality of your products?
A Yes!
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Q 6.What is your sampling plan?
A We will conduct sample inspection before each batch of products is shipped.
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Q 7.What makes you different from your key competitors?
A Very High degree of reliability and predictability, well above average service. Our customers have told us we are very easy to work with, which is highly unique these days!
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Q 8.Can potential customers inspect the factory?
A Yes！
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Q 9.Where to get the COA、MSDS、TDS of the product？
A Product details pages for some products can be downloaded. For other products, please contact us through the inquiry form to obtain.
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Q 10.Can you provide samples?
A We can provide samples of any quantity, and the sample fee will be deducted from the second bulk purchase.
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Q 11.How to make an inquiry for multiple products?
A Please fill in the product and quantity you need in the inquiry form, and we will send a quotation in the form of a list to your email.
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Q 12.I would like to receive more information about your product or make a specific request/inquiry. How can I contact you?
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Q 13.How long does it take to hear from you?
A Usually, we respond to quotes, orders and requests within 12 hours.
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Q 14.What is your discount policy?
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Q 15.What information do I need to place an order?
A Information required: Product name, CAS NO. and quantity, delivery address (including contact name, phone number and email address).
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Q 16.What are the preferred payment methods?
A Our company payment is made by bank wire transfer. Payment is made by bank wire transfer according to our invoice.
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Q 17.Delivery time
A Shipment will be made within one week after order confirmation and payment.
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Q 18.Can I use my own shipping service account?
A Yes, for Fedex or DHL, we can use your designated shipping service account ID. However, in this case, additional identification fees or handling fees may be added.
